Return policy

We want to make your experience with us as pleasant as possible.

Therefore, if you are not completely satisfied with your purchase, you have the option of returning your product to us within 14 days of receiving your purchase at our delivery address.

Payments

Please be aware that Pure-Extract-CBD does not process payments from your card until your product(s) have been shipped. If you wish to cancel your order before then, please contact us as soon as possible.

Return conditions

All products must be returned in their original packaging - sealed, unopened, unused and undamaged (if possible).

Return your product

If you wish to return a product, please contact a member of our Customer Relations Team by email at info@pure-extract-cbd.com. You must have contacted a member of our team for your return to be accepted. If a product is damaged, we will be happy to send you a new one once the original product has been received and inspected by our team. You must inform us within 14 days of receiving your parcel if you wish to return it afterwards. As soon as it is agreed, you will have 14 days to send it back to us.

Return address:

Cactus BV
, Konijnenberg 137,
, 4825 BC Breda,
, Netherlands

Shelf life

The shelf life of your product can be found on your bottle. Each bottle of CBD oil has its own shelf life, so you should refer to your bottle to find out.

Replacements

If your product has been damaged during delivery, you must inform us within 7 days of receipt at your address. You can use the above address to inform us of any damage (supporting photos required). Once returned to us, we will inspect the item and send you a replacement if the replacement criteria are met.

What to do with defective products?

If you receive a damaged item, please take pictures immediately. Make sure the products are properly packaged for the journey to our address, and once a consensus is reached with our customer service department, return the products to us for inspection.

Refunds

If a refund has been requested, when an item is returned to our warehouse as agreed, a member of our team will inspect the item to ensure it meets the conditions listed above. If approved upon inspection, a refund will be issued to you in the form of store credit or, if possible, via your original payment method.

Please note:

- Return shipping costs incurred by the customer are non-refundable, unless the item arrived damaged.
- We take customer service very seriously. Therefore, if you are not satisfied with a product, we want to hear from you.

Please contact us at info@pure-extract-cbd.com